Well , after the lack of communication fiasco between Sebastian and I on my Superman costume for the 1/1 Reeve bust, I thought everything was settled and I would have no worries. Well, after taking two months from ordering to receiving a half top and half cape which I expressed to him that I wanted accurate to Reeve's suit. He sent me a sub standard quality product. The top he sent had a felt "S" shield which was glued onto the suit and not even centered properly. It was way off. He also sent a cape which was not accurate, had no pleating where it comes out of the costume and the edges were very rough. It was just a flat piece of fabric at the neckline. He charged me $280 for a small piece of fabric with a glued on shield and this half cape. I expected a quality piece. I expressed that I was unhappy and wanted a refund and he told me to forget it and to not deal with him again. This is good customer service?
He doesn't communicate when I'm inquiring on the status of the costume, then treats me like this? I am by no means a difficult customer, but I expect the same quality in customer service and product that I give. I would NOT recommend Action Costumes (The Hero Walk on ebay) to anyone after this dealing. I will post photos of how far off the S shield is when photo bucket is back online.
He doesn't communicate when I'm inquiring on the status of the costume, then treats me like this? I am by no means a difficult customer, but I expect the same quality in customer service and product that I give. I would NOT recommend Action Costumes (The Hero Walk on ebay) to anyone after this dealing. I will post photos of how far off the S shield is when photo bucket is back online.